Training Dhaka WASA to monitor and reduce water loss

In cities where water distribution networks are ageing or under-maintained, a significant share of treated water never reaches the customer. Non-revenue water (NRW) — water that enters the system but is lost through leakage before generating revenue — puts pressure on utilities and limits service delivery.

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MDF Bangladesh, in partnership with VEI, was brought in to help Dhaka WASA (DWASA) address this challenge through a combination of technical training and institutional change.

MDF Bangladesh developed training modules on leakage registration and change management, integrated into DWASA’s Smart Water Management Tool (SWMT). The modules targeted executive engineers, DMA managers, and call centre staff, building their capacity for real-time monitoring and data-driven maintenance.

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Alongside the technical training, MDF Bangladesh led a structured change management process, covering readiness assessments, capacity building, and knowledge management. The aim was to improve institutional performance and service delivery through digital transformation and continuous improvement.