Online evaluation course for IOM staff worldwide

Client, context and challenge

Client

International Organization for Migration (IOM)

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Context

Evaluation is used across IOM programmes, but many staff members experience it as technical or only linked to compliance. IOM wanted a shared baseline so colleagues across roles could understand evaluation and use it in day-to-day work.

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Challenge

The course needed to work for a global organisation, with colleagues in many countries and roles. It had to be:

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Clear for non-specialists
Practical and relevant to daily work
Accessible and inclusive by design
Available in multiple languages

Approach, methodologies and outcomes

Our approach

We developed a self-paced online course built around practical situations rather than theory alone. The course explains what evaluation is, why it matters, and how staff can contribute to evaluation processes in a useful way.

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Course design

The course was structured into seven modules and designed as a step-by-step learning experience. Learners move through:

Short videos and explanations
Quizzes to check understanding
Case-based exercises connected to migration contexts
Tasks that encourage learners to apply concepts in their own work setting

Accessibility and representation

Because IOM colleagues work in many contexts, accessibility and inclusivity were built in from the start. The course follows WCAG standards and uses diverse avatars, voiceovers from different regions, and examples that reflect different settings. It is available in English, French, and Spanish.

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Outcomes

The result is a complete online learning programme, designed to support a shared understanding of evaluation across IOM staff worldwide. It helps move evaluation from a specialist topic to a practical part of programme work, including planning, learning, and using findings.

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